FAQ’s

[vc_row section_type=”fullwidth-background” flex_height=”” section_full_height=”no” pattern_overlay=”” opacity_overlay=”10″ header_feature=”yes” footer_feature=”” desktop_visibility=”” tablet_visibility=”” tablet_sm_visibility=”” mobile_visibility=”” padding_top=”50px” padding_bottom=”0px” margin_bottom=”25px”][vc_column width=”1/1″ desktop_hide=”” tablet_width=”” tablet_sm_width=”” mobile_width=””][grve_title title=”THINGS YOU WANT TO KNOW” heading=”h1″ line_type=”line” align=”center” animation=”fadeIn” animation_delay=”200″ margin_bottom=”0px” el_class=”large-title-mbc mbc_lolaextrabold wif-title-fix-top”][/vc_column][/vc_row][vc_row section_type=”fullwidth-background” flex_height=”” section_full_height=”no” pattern_overlay=”” opacity_overlay=”10″ header_feature=”” footer_feature=”yes” desktop_visibility=”” tablet_visibility=”” tablet_sm_visibility=”” mobile_visibility=”” padding_top=”50px” padding_bottom=”50px” margin_bottom=”0px”][vc_column width=”1/1″ desktop_hide=”” tablet_width=”” tablet_sm_width=”” mobile_width=””][vc_accordion disable_keyboard=”” toggle=”” initial_state=”first”][vc_accordion_tab title=”What is FUEL-UP by Kcal?”][vc_column_text animation_delay=”200″]

FUEL-UP by Kcal is a healthy food company dedicated to providing wholesome, simple and fresh meals that help those of you who are serious about results! FUEL-UP by Kcal’s fresh food offering drives the performance and muscle building needs of athletes, physique competitors, weekend warriors and fitness-focused individuals that take their nutrition seriously. FUEL-UP by Kcal removes all the prep work, making it easy to eat clean and healthy – all the time!

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What is the price?”][vc_column_text animation_delay=”200″]

We do not have set prices. Prices are determined on the dish you build. The minimum price is around AED 26 and go as high as AED 100 depending on the protein and portion size you select.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I order?”][vc_column_text animation_delay=”200″]

Ordering is easy! Just click on “Order Fuel”. Select either set or build meals, the number of deliveries and when you want it delivered. Minimum order is AED 150 per delivery.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What are my payment options?”][vc_column_text animation_delay=”200″]

At this time, FUEL-UP by Kcal only accepts online payments.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Where does FUEL-UP by Kcal deliver?”][vc_column_text animation_delay=”200″]

We currently deliver in Abu Dhabi, Dubai, Sharjah and Al Ain. More cities to be added soon.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What is the minimum amount of meals that I have to order for a delivery?”][vc_column_text animation_delay=”200″]The minimum order is AED 150.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Who makes the meals?”][vc_column_text animation_delay=”200″]

A team of trained professional Fuel Up by Kcal chefs make all meals, with the assistance of kitchen personnel who have all have been trained in food safety and are certified by the DHA.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Where is the commercial kitchen?”][vc_column_text animation_delay=”200″]

Our state-of-the-art FUEL-UP by Kcal kitchen is located in DIP.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Do you use any preservatives?”][vc_column_text animation_delay=”200″]

No, we do not use any preservatives in our meals. All of our food is cooked fresh to order. We do not freeze any food whatsoever for use on a later date; we don’t believe in leftovers. We receive shipments of fresh ingredients on a daily basis to ensure you get the freshest meals possible.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I change my delivery address?”][vc_column_text animation_delay=”200″]

Yes. You may change your address by simply calling 04 434 4111 or our Customer Care line at 052 105 3663.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is my food frozen?”][vc_column_text animation_delay=”200″]

No food is ever frozen. All food is made fresh the day of delivery.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What do you use to keep the food fresh?”][vc_column_text animation_delay=”200″]

We use Dry Ice to keep our Fuel Up food fresh for longer hours. Dry Ice is frozen carbon dioxide, a normal part of our earth’s atmosphere. It is the gas that we exhale during breathing and the gas that plants use in photosynthesis. It is also the same gas commonly added to water to make soda. This gas is often captured during industrial processes and recycled to make Dry Ice.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What are the delivery charges?”][vc_column_text animation_delay=”200″]

For order above AED 250 delivery is FREE. For orders below AED 250 a charge of AED 30 is added per delivery.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How can I contact you?”][vc_column_text animation_delay=”200″]

You can call us at 04 – 434 4111 or our Customer Care line at 052 105 3663 or email us at [email protected] . Our working hours are Sunday – Thursday, 9am to 5pm.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How is the meal chilled?”][vc_column_text animation_delay=”200″]

We package your meals in polystyrene boxes, which are delivered to you in a chilled van according to the rules and regulations set by the Dubai Municipality.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What is the turnaround time for my order?”][vc_column_text animation_delay=”200″]

Orders usually take 2-3 business days to process and deliver.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What is the shelf life of each meal?”][vc_column_text animation_delay=”200″]

Meals can be stored in your refrigerator for up to 72hours upon delivery.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Where can I find the nutritional information for my meals?”][vc_column_text animation_delay=”200″]Once you select a meal the macronutrient content for that meal will appear. The numbers will automatically adjust if you begin changing certain items.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Is the nutritional information accurate? “][vc_column_text animation_delay=”200″]

The nutritional information is according to set values calculated using standardized nutritional software.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”How do I re-heat my meals?”][vc_column_text animation_delay=”200″]

Open container, and leave lid on top loosely. How long you reheat the food is up to you. Customers have told us that they enjoy the taste of the food best when heated at 2 – 3mins in the microwave. TheFuel Up food containers are microwave safe.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I am a retailer or gym owner. Can FUEL UP by Kcal provide me with meals to sell in my store or gym?”][vc_column_text animation_delay=”200″]

Yes. We currently work with many retailers and gyms throughout Dubai. Please contact us at [email protected] for further information and pricing.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I freeze my meals?”][vc_column_text animation_delay=”200″]We do not recommend to freeze meals, when you receive your meals you can store/freeze it for 3 months.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I am a professional athlete, competitor and/or mixed martial artist. How can i be part of the Fuel Up by Kcal team?”][vc_column_text animation_delay=”200″]

We receive many inquires a day and sponsorships are limited. Please email [email protected] for more information.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What if I live in an apartment or security building?”][vc_column_text animation_delay=”200″]

If you live in an apartment, or building with security entrance, we will need access to your front door in order to make the delivery. Please contact the security to ensure access, or appropriate code or key is provided in order to gain entry or we will deliver to security as per your instructions.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”What is the Cancellation & Refund policy?”][vc_column_text animation_delay=”200″]

  • Cancellation refund is only under extenuating circumstance and upon approval of Fuel up Management. Cancellation fee will apply to the original price with all discounts forfeited.
  • Request to cancel should be given before 3 business days. Client can get an online credit in his account and utilize it on his/her future orders.
  • Fuel Up encourages all clients to fully commit on their meals ordered. Any reason that can hinder results and overall satisfaction must be brought to the Fuel Up team. Send an email to [email protected]

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”Can I get vegetarian or vegan meals?”][vc_column_text animation_delay=”200″]

We currently do not provide vegetarian options for protein sources.

[/vc_column_text][/vc_accordion_tab][vc_accordion_tab title=”I have several food allergies; can accommodations be made?”][vc_column_text animation_delay=”200″]

Since you select your own meals it is up to the individual to select meals that do not contain allergens or ingredients they may be allergic too.

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